Privacy Policy

Last updated: 19 January 2026

1. Introduction

ComplyWeb ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web accessibility monitoring service.

This policy applies to Australian users and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

  • Google Account Information: When you sign in using Google OAuth, we collect your name, email address, and profile picture from your Google account
  • Website URLs: Web addresses that you scan for accessibility compliance
  • User Preferences: Notification preferences and settings

2.2 Automatically Collected Information

  • Scan Results: Accessibility compliance data, WCAG violations, and technical analysis
  • Usage Data: How you interact with our service, features used, and errors encountered
  • Technical Information: Device information, browser type, IP address, and log data
  • Cookies: Session cookies for authentication and user experience

3. How We Use Your Information

We use your information to:

  • Provide and maintain our accessibility monitoring service
  • Perform WCAG 2.1 AA compliance scans on your websites
  • Generate accessibility reports and audit evidence
  • Send you scan results, risk alerts, and compliance notifications
  • Improve our service and develop new features
  • Comply with legal obligations under Australian law

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and security practices. We retain your information for as long as your account is active or as needed to provide services. Scan history is maintained to provide an immutable audit trail for compliance purposes.

All data is stored in accordance with Australian privacy standards and regulations.

5. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, property, or safety
  • With service providers who assist in operating our service (under strict confidentiality agreements)

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Third-Party Services

We use third-party services to operate ComplyWeb:

  • Google OAuth: For secure authentication (governed by Google's Privacy Policy)
  • Hosting Services: For application infrastructure and database storage (with encryption and access controls)

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@complyweb.com.au

Website: complyweb.com.au

Note: This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For more information about your privacy rights, visit www.oaic.gov.au